RETURN POLICY

Returns 

Policy updated April 7, 2025

We want you to love your handbag as much as we do! If it’s not quite the perfect match, we’re happy to offer store credit when returned in its original packaging within 7 days of your package delivery date.  

While we don’t offer refunds, we’re happy to provide store credit for any handbags returned in their original packaging and in unused condition.

Here’s how it works:  

- The handbag must be unused, in perfect condition, and returned with all original packaging (including dust bags, tags, plastic etc.).  

- Once received, we’ll inspect it and happily issue store credit for the full purchase amount minus shipping—no fuss! Please allow us 2-3 business days for receiving and processing your return.

- Unfortunately, we can’t offer refunds, but we’d love to help you find something else you adore. Your store credit will be available for you to use within 2-3 business days of us receiving your return. You can use your credit toward anything on our site—anytime you’re ready to shop again.

Please note: Shipping costs are non-refundable, and return shipping is the responsibility of the customer.  We reserve the right to refuse returns that show signs of use.

All sale or discounted items are final sale and are not eligible for return or exchange. Please review our Terms and Conditions carefully before purchasing.

Need help, have questions or need to start a return? Email us at info@thevaultlabel.com 

Exchanges

To initiate the exchange process, please contact us at info@thevaultlabel.com within 7 days of your package delivery date. Please be sure to include your order number and reason for exchange. 

Our exchange process is the same as our return process and requires you to initiate a return for the item you wish to exchange. Once the item has been returned and inspected, we will issue a store credit with the original shipping deducted. You are welcome to place an order using your store credit in 2-3 business days, after your return is processed.